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Luxnova Optronics

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Privacy Policy – Luxnova Optronics Pte. Ltd

1. Introduction

Welcome to LuxNova Optronics Pte. Ltd. (website: https://luxnovaoptronics.com), operated by LuxNova Optronics Pte. Ltd. (“we,” “our,” or “us”).
We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

2. Data Collected

Data Storage Location

Our servers are hosted in Singapore, managed by a professional hosting provider that complies with international data protection standards such as the General Data Protection Regulation (GDPR).
Your data is stored securely and processed in accordance with applicable privacy laws.

Registration Data

When you register or create an account, we collect:

  • Your name, email address, and password.

  • Any additional information you voluntarily provide (e.g., company name, phone number, or address).

You can access, edit, or delete your personal data anytime by logging into your account. Authorized administrators may access user data for maintenance and security purposes.

Contact Form & Communication

When you contact us via our contact form or email, we collect:

  • Name

  • Email address

  • Message content

This information is used solely to respond to your inquiries and provide customer support.
We do not sell, rent, or share this data for marketing purposes.

Orders & Purchases

When you place an order, we collect the information necessary to process it:

  • Name, email, phone number, shipping/billing address, and payment details.

Payments are securely processed through trusted third-party gateways (e.g., PayPal, Stripe).
We do not store payment card details on our servers.

Analytics Data

We use Google Analytics to monitor website performance and user behavior anonymously.
No personally identifiable information (PII) is collected or stored.
You can opt out of Google Analytics tracking via the Google Analytics Opt-out Add-on.

Use of Personal Data

Your personal data may be used to:

  • Verify your identity

  • Provide technical and customer support

  • Send important updates (e.g., product or policy changes)

  • Prevent fraudulent activity and ensure account security

  • Improve website functionality and user experience

3. Embedded Content

Some pages on our website may include embedded content (e.g., videos or social media feeds). These behave as if you visited the external websites directly and may collect usage data or use cookies.

We currently use or may use:

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Retain user preferences

  • Analyze traffic and performance

  • Improve functionality

You can disable cookies anytime through your browser settings.

Types of Cookies Used

  • Essential cookies: Enable core functionality (e.g., logins, forms).

  • Analytics cookies: Help us understand user behavior and improve our site.

  • Functional cookies: Store your preferences for a better user experience.

Learn more at All About Cookies.

5. Who Has Access to Your Data

Access to personal data is restricted to:

  • Authorized administrators of LuxNova Optronics Pte. Ltd.

  • Support staff responsible for technical or customer service tasks

All staff handling personal data receive privacy and data security training.

6. Third-Party Access

We may share limited data with trusted third-party service providers who support our operations, including:

  • Web hosting and maintenance providers

  • Email and communication platforms (e.g., Zoho, Gmail, Outlook)

  • Payment processors (e.g., PayPal, Stripe)

All third parties are contractually required to handle your data securely and not use it for marketing purposes.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

  • Account data: Retained until deletion or 24 months of inactivity.

  • Contact inquiries: Retained up to 12 months for reference.

  • Order information: Retained as required by law (e.g., for accounting or tax compliance).

You may request deletion of your data anytime (see Section 9).

8. Security Measures

We use SSL/HTTPS encryption across our website to protect your information during transmission.
In the event of a data breach, we will promptly secure our systems and notify affected users as required by law.

9. Your Data Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Withdraw consent to data processing

  • Request data portability (where applicable)

To exercise these rights, contact us at:
📩 contact@luxnovaoptronics.com

We will respond within a reasonable timeframe, in compliance with Singapore’s Personal Data Protection Act (PDPA) and international standards (including GDPR for EU users).

10. Third-Party Links

Our website may contain links to external websites.
LuxNova Optronics Pte. Ltd. is not responsible for their privacy practices or content.
We recommend reviewing the privacy policies of any site you visit.

11. Disclosure for Legal Reasons

We may disclose your personal data if required by law or when necessary to:

  • Comply with legal obligations or government requests

  • Protect our rights, property, or safety

  • Prevent fraud or investigate misconduct

Any disclosure will comply with Singapore’s data protection laws.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

📩 Email: contact@luxnovaoptronics.com
🏢 Company: LuxNova Optronics Pte. Ltd.
🌍 Registered in: Singapore
🌐 Website: https://luxnovaoptronics.com

✅ Summary

  • Company Name: LuxNova Optronics Pte. Ltd.

  • Registered in: Singapore

  • Email: contact@luxnovaoptronics.com

  • Compliance: Aligned with Singapore PDPA and GDPR standards